Connecting multiple communication channels to Salesforce can transform customer engagements and journeys.
Improving customer engagement, satisfaction, and value across the enterprise might sound like a tall order, but it's not. They key is building an integrated enterprise that can leverage behavioral and survey data to personalize customer experiences and journeys on all customer touch points. This is where cloud-based, multichannel solutions can help.
Watch this webinar to learn how to:
- Revolutionize customer engagements and journeys by integrating all communication channels into Salesforce.
- Automate customer communications to more effectively align to the voice of your customers through Salesforce.
- Recognize high-value customers and trigger personalized customer service.
- Utilize contact center infrastructure and workforce optimization for complete customer journey management.
- Answer the 6 key questions on journey-based feedback.
- Leverage your CRM investment for effective feedback.