ACSI, CES, CXi, CSat, NPS®, RAPID, SERVQUAL/RATER, WoMI℠ ?!?!
WOW. An hour spent researching survey methodologies will quickly have your head spinning, as you try to determine which is best for your business. While there is no doubt that each has some merit, it's tough to sort through the claims and counter-claims between them.
To help you make the right choice, we’ve created this free guide, Navigating the Alphabet Soup of Survey Methodologies.
Download it today, and you'll learn:
- Clear insights to help your team make the right choice on which methodology is right for your business.
- Provides details and reality checks on the top eight survey methodologies for feedback programs, including: American Customer Satisfaction Index (ACSI); Customer Effort Score (CES); Customer Experience Index (CXi); Customer Satisfaction (CSat); Net Promoter Score® (NPS®); RAPid Loyalty (RAPID); SERVQUAL/RATER; Word of Mouth Index℠ (WoMI℠)